We have a strict no return and refund policy as all products are only made to order and processed only after receiving the payment from customer. However, in case of any damage or defective product received, we take full responsibility and would either exchange or refund the entire amount (including shipping) back to the customer.
Please refer to the follow for detailed description:

How can I cancel my order?
We do not allow order cancellation. Once your order is placed, it is immediately processed.

How do I return my order?
Once your order has been taken and processed, a lot of eff ort and time goes into making each of these products. To safeguard the eff orts we do not allow any returns on any order. Unless we have sent you a damaged piece, you can reach out to us and we will refund you for your order.

How do I exchange my order?
If you are unsatisfied with your order and want to exchange it for sizing you can apply for an exchange of your order by writing to us at sales@poetryinstitches.com
We will only accept an exchange query if you write to us within 7 days of receiving your order. Also note, the following important information regarding exchange :

1. If a piece is exchanged once, it cannot be exchanged the second time.
2. Please note that not all products are eligible for exchange. All made to order products are non returnable and non exchangeable. Please make it a point to understand which products are eligible for exchange before purchasing.
3. All products bought on sale are not acceptable for exchange
4. All international exchanges - shipping costs and custom costs for return shipment as well as cost of the pieces that will be re-shipped to you - will have to be borne by you unless the products are damaged.

Can I place an international order?
We ship worldwide. We don't do free international shipping. The cost of the courier needs to be borne by the customer. This cost will show up on the final checkout of your order.

Can I exchange an international order?
If you are applicable for an exchange, then yes you can do so. For all international exchanges the cost of shipping and customs clearance for you to send back your order and the cost to receive your exchange order will have to be borne by you. If there is a damaged product then we take care of the shipping costs only once we have confirmed such a situation by email.

What do I do if my order is damaged?
Kindly notify us within 48hrs for us to process a replacement or issue a refund (in case replacement is not possible). It would be a good idea to capture some photos and videos while receiving the delivery / unboxing the product.

Contact:
Email: sales@poetryinstitches.in or
Whatsapp No: +918591255966 (Mon to Fri: 11 am to 7 pm IST)