Refund policy

CANCELLATIONS AND REFUND

 

Exchange Policy:

We invest a great deal of love and care in the making of each piece. As a company policy we do not provide refunds on any product sold. Since all are pieces are made to order once the pieces are sold they cannot be exchanged unless its damaged or defective, thus please be sure about the design, size & colour before ordering

In case of any damage/defect in the product you can write to us at sales@poetryinstitches.com within 7 days of receiving your order and someone from our customer care team will contact you within 1-2 business days and will guide you through the process of returning and exchanging the pieces. They may request for further information/photographs to assess your return request. Please assist them.

Exchange DISCLAIMER:

1.      If a piece is exchanged once, it cannot be exchanged the second time.

2.      Please note that not all products are eligible for exchange. All customized products are non-returnable and non-exchangeable. In order to maintain fairness to our artisans and craftsmen, as well as keep our prices fair, many items are "Final Sale." Please make it a point to understand which products are eligible for returns before purchasing.

3.      All products bought on sale are not acceptable for exchange.

4.      For international exchanges the rules are different. For all international exchanges the cost of shipping and customs clearance for you to send back your order and the cost to receive your exchange order will have to be borne by you. If there is a damaged product then we take care of the shipping costs only once we have confirmed such a situation in an email to you.

Product Colours

We have made every effort possible to ensure the colours are displayed as accurately as possible. We cannot guarantee your computer’s monitor will accurately display the true colour. If you have any questions about the colour of an item please contact sales@poetryinstitches.com prior to placing your order.

TERMS & CONDITIONS FOR SALE PERIOD

During Sale

1.      We usually include select products on sale.

2.      We do our best to ship every product after all quality checks. Unless a wrong/broken/damaged/poor condition piece has been shipped to the customer, we, unfortunately, do not accept the exchange or return of discounted products.

3.      In case of any discrepancy in the pricing of a discounted product on account of human error, the amount that appears in the system will be deemed final.

4.      We experience high volumes during the sale and will be unable to cancel any order due to shipment delays. However, we reserve the right to cancel an order on account of the non-availability of goods.

5.      We try our best to fulfil every order. In case a product in our inventory does not meet our quality check, we may have to cancel the order.

6.      Accounting and encashment of credit notes would make those orders ineligible for any further exchanges or refunds.

7.      All Duties & Taxes for international orders will apply as per the rules of the shipping destination and will be borne by the customer.

8.      All T&Cs mentioned here are over and above our standard T&Cs.